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Articles on:Technical Support & Billing
Covers how to get support, onboarding, managing or canceling your subscription, lead availability, and how long your CRM access lasts after cancellation.

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  • Is onboarding included?
    Yes, onboarding and setup support are included with your subscription! You will be assigned a Marketing Implementation Strategist (MIS) who will onboard you and be your point of contact as you begin to work your leads & set up your marketing!Few readers
  • Can I change my lead type or county after I subscribe?
    Yes, lead type and territory adjustments or additions can be made by contacting Customer Support or your Sales Representative.  Phone: (844) 532-3369  Email: support@alltheleads.com  Live Chat: AllTheLeads.com  Contact Form: Click HereFew readers
  • What happens if no leads are available one month?
    If there are no leads available by your expected delivery date, our support team will notify you right away. We'll keep you updated on when you can expect the next delivery. Don’t worry—your account won’t be charged until we have leads ready to send you.Few readers
  • Can I access old leads if I stop my subscription?
    If you stop your subscriptions, you will be considered an inactive subscriber. You will continue to have access to your CRM sub portal for 90-days. After 90-days your access will be turned off until you resubscribe.Few readers
  • How do I cancel or pause my subscription?
    You can request to cancel any of your products or services at any time by contacting our support team in writing at support@alltheleads.com. Some subscription products may also include a cancel option within the All The Leads Subscriber Portal under Account & Support Manage Account Subscriptions & Services page, depending on how you originally signed up.  Once we receive your request, our team will review the status of your products. Depending on thFew readers
  • How do I get support if I need help?
    You can contact the support team via:  Phone: (844) 532-3369  Email: support@alltheleads.com  Live Chat: AllTheLeads.com  Contact Form: Click HereFew readers

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